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Customer Service just isn't what it used to be. How many customer service companies have replaced a service-focused approach with rules-oriented environments? Or worse, replaced people with technology? Brian parsley is back with Chris to get to the heart of this de-evolution of the customer service industry and talk about the incredible benefits of a service-oriented, customer-focused approach.
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Customer Service just isn't what it used to be. How many customer service companies have replaced a service-focused approach with rules-oriented environments? Or worse, replaced people with technology? Brian parsley is back with Chris to get to the heart of this de-evolution of the customer service industry and talk about the incredible benefits of a service-oriented, customer-focused approach.