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(HLS) Improving Patient Experience and Loyalty with Net Promoter Score (NPS)
Kevin Gwin is the Chief Patient Experience Officer at University of Missouri Health Care and he is a Net Promoter Score (NPS) evangelist. Kevin is doing something very unique in the healthcare industry. He’s taking a standard metric that’s used in countless spaces within the private business sector and moved it into healthcare. The result? More clinician and patient engagement. In this episode, Kevin makes the case on why you need to be thinking, innovating, and doing something differently to improve the patient experience.
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By Medallia, Toni Land, Rich Schwartz, Kristi Roe
5
77 ratings
Kevin Gwin is the Chief Patient Experience Officer at University of Missouri Health Care and he is a Net Promoter Score (NPS) evangelist. Kevin is doing something very unique in the healthcare industry. He’s taking a standard metric that’s used in countless spaces within the private business sector and moved it into healthcare. The result? More clinician and patient engagement. In this episode, Kevin makes the case on why you need to be thinking, innovating, and doing something differently to improve the patient experience.