HME Business Podcast

On today's episode of the HME Business podcast, sponsored by Brightree, we are joined by Jaimi Panini, Brightree Vice President of Product.

In this interview, Jaimi and HME Business's Jack Silverstein discuss the next phase of how HME providers can use AI to improve patient pay. Jaimi breaks down the biggest challenges HME providers face today when trying to collect patient payments, the realistic timeline for AI adoption, the ethical considerations that providers are taking and what makes Brightree’s approach to AI in patient-pay different. Join us now!

With so much happening in the world of HME resupply, it can be tough to tell the fact from the fiction — or even to keep up with the news. Joining the HME Business podcast to break down the space is Leah Blake, Vice President of Product Management, Resupply, at Brightree.

In this interview, Leah and host Jack Silverstein discuss what is changing in the world of resupply and the biggest opportunities in resupply for HMEs and their patients. Leah also pulls back the curtain for us on AI in HME: she debunks the myths and misconceptions, lays out the opportunities and explores how AI can improve the patient experience.

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For this episode of the HME Business podcast, we spoke with Sandra C. Canally, the founder and CEO of The Compliance Team.

During the conversation, we discussed differences between DMEPOS retailers and suppliers, accreditation and certification, and more! Canally additionally shared some of the major highlights from The Compliance Team's 2024 while looking ahead at the organization's future.

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An efficient resupply system can improve the patient experience, support outstanding relationships with patients and referral sources, and provide additional revenue for home medical equipment (HME) suppliers. But finding the optimal resupply partner — one with an efficient resupply model that's also secure — can be challenging. Mike Lorenz of Brightree discusses how a successful resupply system can elevate an HME business, and the importance of simultaneously emphasizing security.

As crucial professionals in the healthcare continuum, home medical equipment (HME) providers must keep evolving and embracing change to better serve their patients. Matt Gruskin, Chief Operating Officer of the Board of Certification and Accreditation (BOC), discusses the value of education for the HME provider, and how better-educated providers can support better outcomes for consumers, referral partners and payers.

Quality improvement is an integral part of achieving Home Medical Equipment accreditation and maintaining it. But how is quality improvement defined for an HME business, and what role should it play in a provider's daily routine? Sandra C. Canally, RN, CEO and founder of The Compliance Team, discusses quality improvement best practices that can benefit providers all year long… and how to get started.

An HME supplier's success depends on building a team of fully trained, highly professional, and dependable staffers that are experts at what they do. But needing to frequently recruit, train, and onboard new staffers is costly in both time and productivity. In this podcast, Todd Usher of Tactical Back Office discusses remote staffing solutions — and the questions suppliers should ask to make sure they're finding the best possible staffing partner.

Many HME providers are opting to outsource their revenue cycle management or parts of their RCM for a lot of different reasons. Most of those reasons are focused on optimizing business performance, but there's one more reason that might not immediately springs to mind: data security. Enida Mimani, director of Healthcare Solutions for Analytix Solutions explains how outsourcing RCM can help secure protected health information for HME businesses and their patients.

Sponsored By Analytix Healthcare Solutions

The owners, operators and management of HME providers are currently contending with a tricky problem: There are certain roles within the HME business that require specialized knowledge, professionalism and dedication, yet the current job market means high employee turnover, transition and retraining. How can providers get the best talent for the job—and keep it? Jim Knight, the CEO of medical billing company ACU-Serve, has been solving problems like this in home healthcare for more than 30 years and joins the podcast to share his insights.

Sponsored By ACU-Serve

HME businesses are facing staffing challenges that are impacting both their top and bottom lines, but there are outsourcing solutions that can help them. However, the key is to do it right, which means measurement and analytics. What are the metrics they should use to track and manage their performance? Sunil Krishnan, Vice President of Revenue Cycle Management at HME software company Brightree joins the podcast to share his expertise and insights.

Sponsored By Brightree