Today we’re joined by a veteran of the contact center industry, a training expert, CEO, author, and podcaster himself - you might know him as the Contact Center Coach - Michael Tamer.  Michael started in the entry levels of the call center, gained more than 40 years of experience in the industry and is a visionary who was at the forefront of contact center quality monitoring software development. He worked his way up to becoming one of the most influential voices of the contact center space, teaching the benefits of quality to organizations all over the world, including the United States Senate.