This is the second episode of the three part series on HRO’s with Dr. Daved van Stralen. Quite a few topics are covered in this edition including; how HRO’s value experience within all levels of the organization, templating success by instituting reliability & resilience prior to the crisis, an overview of the five principles of HRO’s, and ways of shifting the culture of your organization. Below we posted a few pdf’s that give various examples and perspectives of HRO’s. The first pdf “Managing the Unexpected”, is by Weick and Sutcliffe (mentioned in episode one), which goes into some great AAR’s of a few past events, illustrating a how HRO’s view near misses and high impact events