Josh Majsterski has been helping IBM i customers since 1998, and is currently one of the best Performance analysts IBM i has to offer. On this episode of the podcast. Josh joins us to talk about how customers can help themselves by opening more specific cases, collecting the right data, and even analyze their own issues more effectively using iDoctor. As an added bonus, we get the inside scoop about how Josh saved Christmas in Minnesota, and why visiting customer websites is not always allowed.