Just Jess this episode, with her good friend Jen who has been an emergency department nurse for almost 12 years. Jen shares insider info on what happens behind the triage desk, step by step, colour coated, organized chaos and everything. Jess learns about why wait times happen and why the staff run a tight ship. Jen was nervous, but i’m sure the wine helped 

-First thing’s first: triage!

-The Triage and Acuity scale: What’s your number?

-Colour organized sections: Where you going?

-Yes, there is usually a wait. It’s the worst. 

-The staff got your back. Trust them. 

-Keep your cool.