Jess and her friend/guest, Jen, dig deeper into Jens experiences as a nurse in the emergency department. Jen shares thoughts on what might be helpful for people to know to optimize their experience in the ED. She reflects on the challenges and rewards of her job and why she is taking a break to transition into primary care as a nurse practitioner. Eye opening and honest, Jen nails it. 

-Emergency department is for emergencies: if you’re waiting it’s because you are safe to wait. 

-The triage nurses know their stuff, trust them. 

-Be truthful. And respectful. And kind. Please. 

-ED staff save lives. Literally. 

-The staff want to help. 

-Be kind.