This week, Jen and Ali are back from NYC and ready to chat about the fine art of delivering exceptional hospitality...and air their grievances about snotty hostesses. But actually wtf is going on there?

From Carbone and Aimé Leon Dore to Soho House and Disneyland, they swap stories from spots that actually get it right, rant about service standards plummeting, and debate whether "anticipating guest needs" is too advanced for most places (spoiler: apparently, yes).

You'll hear them break down why hospitality training matters, how a little kindness can transform an experience, and the cultural quirks that shape service expectations around the world.

Plus, they spill the tea on their own upcoming event, Refine Social Supper Club with their friend Nakul Mahendro of Badmaash.

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