Join Tacey and Rich as they discuss customer service strategies they learned in the hospitality industry and how to use them in any business to build an engaging customer experience.

Timestamp:07:27: ROI on Good Customer Service

Timestamp: 17:19: Disney Customer Service

Timestamp: 22:00: Top Tips for Delivering Better Customer Service

Timestamp: 29:17: Emotional Connections, the gold mine

Richard's Contact Info:

Email – [email protected]

Website – www.richardbegley.com

LinkedIn - www.linkedin.com/in/wrichardbegley/

See the episode website page for all of Tacey's contact information