Hospitality Essentials

Hospitality Leadership - Ethical Decision Making Excellence


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This podcast provides an overview of ethical dilemmas and decision-making, explaining what constitutes ethical behaviour and the challenges in defining it universally due to varying personal and societal standards. It outlines several approaches to ethical decisions, including utilitarian, care-based, justice-based, and rights-based perspectives. The podcast also examines factors contributing to questionable business practices and poor leadership choices, emphasizing the importance of a good reputation and various conflict management styles as they relate to ethical situations. Finally, it offers guidance on improving decision quality, navigating ethical questions, and the role of ethically-based leadership in fostering a strong ethical culture within an organization.

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Hospitality EssentialsBy Ajit Krishnan Nair | Royal Orchid Hotels