Hospitality Essentials

Hospitality Supervision - The Supervisor as Leader


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This podcast provides an overview of the supervisor's role as a leader, particularly within the hospitality industry. It examines the characteristics of the hospitality workforce, defining leadership as someone whom people voluntarily follow. It outlines steps for leadership development, distinguishing between formal authority based on position and real authority earned through employee support. Different leadership styles are discussed, including autocratic, bureaucratic, democratic, and laissez-faire, alongside Theories X and Y regarding employee motivation. Finally, the podcast introduces situational and transformational leadership and advises on developing an individual leadership style.

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Hospitality EssentialsBy Ajit Krishnan Nair | Royal Orchid Hotels