This podcast outlines the essential aspects of the supervisor's role within an Hospitality organisation, detailing their obligations and responsibilities to owners, customers, and employees. It explains different types of supervisors and employees, differentiating between exempt and non exempt workers and defining working and first-line supervisors. The podcast also introduces various functions and theories of management, including scientific management, human relations theory, and participative and humanistic approaches. Finally, it identifies key managerial skills, such as technical, human, and conceptual abilities, along with important personal qualities like self-management and resilience.