In this episode, Jo Lynch, Account Director at KAM, sits down with Luis De Souza, CEO and Chairman at NFS Hospitality, to discuss technology’s evolving role in the hospitality sector.

Luis shares his perspective on how digital tools and data are transforming operations, guest experiences, and profitability. Together, Jo and Luis explore the balance between innovation and human connection, and what businesses can do to future-proof their operations in an increasingly tech-driven world.

Tune in for an insightful and forward-looking conversation packed with practical ideas for operators and leaders across hospitality.