Technology is transforming the guest experience—but is it elevating hospitality or eroding the personal touch? In this episode, Michele and guest Stephen DesLauriers dive into the rising wave of QR codes, handheld ordering devices, AI-driven waitlists, automated kiosks, and all the gadgets reshaping front-of-house operations and some BOH mentions.

We break down what tech genuinely improves efficiency, what creates friction for guests, and how restaurant leaders can strike the perfect balance between innovation and authentic human connection. Whether you're a seasoned operator or a curious diner, this episode serves the real tea on the future of service tech devices.