Welcome to the Growing Church Network Catalytic Conversations podcast with host Bill Tenney-Britton. In this episode Bill explains why hospitality is the crucial factor in turning first-time visitors into returning guests, especially during the holiday season. He covers the importance of web presence, guest parking, greeters outside, clear signage, ushers, conversation-based connection techniques, details like coffee and restrooms, secure kids check-in, avoiding insider language, and effective follow-up strategies. Learn practical, actionable steps to improve first impressions and increase your guest return rate.