What does it take to build a successful BPO company? How successful are you with your agents?

Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose. Procrastinator's Pitstop.


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Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress!



In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines.


Take Aways 


-Procrastination is a self-reflection of missed opportunities.

-Commitment to oneself is key to overcoming procrastination.

-Cultural adaptation requires patience and respect.

-Staying healthy is essential for productivity.

-Teaching others can be a rewarding experience.

-Creating a fun work environment reduces attrition.

-Effective communication is an art that can be mastered.

-Personal connections enhance professional relationships.

-Passion projects, like pinball machines, bring joy and fulfillment.

-Empathy in leadership fosters loyalty and growth.




https://youtu.be/TEWjig764Og

https://youtu.be/jmcE4y5QK1g




Richard Blank hired bassist Garry Gary Beers of INXS. 

https://www.youtube.com/watch?v=ieGjN5H4xPQ




Procrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending


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What does it take to build a successful BPO company? How successful are you with your agents?By richard blank