On the one thing that customers would have liked to hear about, the new CEO’s letter is silent, says Lucy Kellaway. <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

On the one thing that customers would have liked to hear about, the new CEO’s letter is silent, says Lucy Kellaway. Hosted on Acast. See acast.com/privacy for more information.

On the one thing that customers would have liked to hear about, the new CEO’s letter is silent, says Lucy Kellaway. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

Hot air from United Airlines will not dispel Newark nerves

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. Hosted on Acast. See acast.com/privacy for more information.

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

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Hot air from United Airlines will not dispel Newark nerves

Hot air from United Airlines will not dispel Newark nerves