Episode #20 is about compassionate communication. We all have challenges to effectively communicate with others. Hot Seat illustrates a ghostly reminder that communication is a two way street. There are consequences to not bothering to let other people know information that affects them. It's a story from Mr. Baitenswitch: Ghost Stories to Keep You and Your Organization Alive. The story is written by J. Thomas Sparough and read by Geralyn Hoxsey Sparough.