It has been a wild and wooly year for managing residential demand response programs. In addition to normal program management we have had the additional challenges of our customers and ourselves having to shelter-in-place, as well as the difficulty predicting changes in customer behavior this new normal brings. 

Join the Customer Engagement Interest Group to learn more about challenges your utility peers have faced and some of the approaches they have taken to keep their programs fully subscribed and delivering results while customers’ homes are more fully occupied. Length: 59:11.