If you think hybrid working is all new, Working Solutions have a 27-year history in multi-channel contact center outsourcing that will prove you wrong. The Q2 2022 Hot Vendor has lessons for all of us as we tackle the Great Freakout – in which managers come to terms with a new hybrid working reality. How do you build a culture that sustains? How do you keep things personal when you’re miles apart? And how do you do all that while innovating at the cutting edge of your industry. VP Program Success April Wiita has insights, too, for those rushing to build a better bot (spoiler alert – don’t take the risk of ploughing ahead without a human-powered plan B).

The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published quarterly and added to our online database. They each have the vision and strategy to impact and disrupt the market.

The videocast is in three sections in which we: