In this episode, we speak to Andrew Sanders, general manager of the recently reopened Grand Hotel Leicester, one of the city's most recognisable landmarks and a key part of its ongoing regeneration. Andrew spoke about the process of refurbishing the site and what this opening brings to Leicester, how to balance preserving heritage with catering to the modern guest, the ways in which the hotel celebrates its history and identity and creates special memories for its guests and his approach to leading a passionate team that is part of the hotel’s story.