Recent shifts in customer demand have left companies scrambling to make sure they are meeting customer wants and expectations. As the need for companies to nurture relationships with their customers escalates, the role data analytics plays in Quality Monitoring is rapidly evolving across industries and lines of business. We sat down with Bryan Gillis, Executive Practice Lead of Quality Solutions & Customer Analytics at Northridge, to discuss the importance of analytics in driving actionable business insights and how a strong data framework represents the next frontier of Quality Monitoring solutions.