Most processes aren't going to be as flashy as you want and involve less technology than you think.

But at the end of the day, the most important thing about them is that they get done every time, all the time.

Because the simplest answer can be the right one a majority of the time.

The truly remarkable aspect is having your agency take the time to commit to that answer.

Erik Garcia, Owner of Garcia Insurance Services, talks about what happened to his agency when they put the process above everything else.