Can a voice assistant truly replace an entire support system? In this episode, Marcus Wuest, Managing Director at akquinet, explains how production-ready Voice-AI is redefining communication across call centers, support desks, and infopoints.

Based on his presentation at World Class Digital Transformation 2025, this talk explores how companies can increase first-call resolution rates, reduce per-contact costs, and scale conversations instead of team size. Wuest also showcases how natural-sounding, multilingual AI voices can provide instant 24/7 responses—understanding dialects and speaking in the customer's own language.

Discover his full presentation on YouTube And explore all other events at: www.worldclassbusinessleaders.com