Eric Housh and Zack Terry walk through a real Agentforce implementation at a talent placement firm drowning in routine candidate inquiries. Status update emails were scattered across inboxes, LinkedIn, and phone calls, leaving the team no time to actually place candidates.

The solution was a service agent built to retrieve live application data from Salesforce, translate internal status codes into candidate-friendly language, and flag priority candidates for human follow-up. All without exposing internal data or requiring a human in the loop.

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