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How Agentic AI is Powering the Next Era of Retail & CPG Operations
In this episode of Retail and Consumer Pulse, Paul Morrison, head of WNS Retail and Consumer Practice in Europe, speaks with Vin Kumar, AI Enablement & Digital Operations Leader at The Hackett Group. Together, they decode what Agentic AI really is, unpack its three defining capabilities — reasoning, orchestration and adaptive execution — and explore how it is re-shaping operations in retail and consumer goods.
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By wns-retailandconsumerpulseIn this episode of Retail and Consumer Pulse, Paul Morrison, head of WNS Retail and Consumer Practice in Europe, speaks with Vin Kumar, AI Enablement & Digital Operations Leader at The Hackett Group. Together, they decode what Agentic AI really is, unpack its three defining capabilities — reasoning, orchestration and adaptive execution — and explore how it is re-shaping operations in retail and consumer goods.