Healthcare is being reshaped by two powerful forces: rapid advances in AI and a fundamental shift in what leaders, operators, and employees expect from work.

In this episode of Margin of Care, Kirk Czonstka sits down with Sonia Millsom, CEO of Oxeon and longtime healthcare operator, to unpack how talent, leadership, and technology are colliding in today’s healthcare market.

Drawing on her experience across organizations like UnitedHealthcare, Iora Health, Best Doctors, and Maven Clinic, Sonia shares what she’s seeing from the front lines of executive search and investment. The conversation explores how resilience has replaced grit as the defining leadership trait, why clock speed and decision-making matter more than ever, and where AI is truly creating leverage versus hype.

They also dive into what today’s talent market reveals about the state of healthcare, how benefits are evolving as a differentiator for attraction and retention, and why employers must rethink one-size-fits-all approaches in a multi-generational workforce.

This episode is a candid look at how healthcare leaders can adapt, build resilient organizations, and make smarter bets on both people and technology in an era of constant change.

Margin of Care is presented by Garner Health. Learn more at getgarner.com