Support teams often struggle with scattered data across multiple systems. In this episode, Eric Housh and Zack Terry walk through how a global enterprise unified its data to power an AI agent that delivers faster, more informed answers.

They break down the architecture behind Salesforce Data Cloud and Agentforce, along with the role of semantic search, unstructured data, and retrieval systems in improving support efficiency and onboarding.

Prefer to watch? Find the full episode on our website: https://loom.ly/WofMnys