Tippecanoe Senior Services delivers about 400 Meals on Wheels per day to seniors across Tippecanoe County, Indiana, and Amy Wood runs the operations behind that and four other programs. She joins Jason and Oliver to talk about what happens when government, healthcare, and even job applications go digital-first while the people her organization serves still use flip phones, and how she's using AI to keep up with the marketing, the scam protection, and the resource navigation work that nobody has time for.

Key topics covered:

- Why digital-first government services are isolating some seniors while pushing others to adopt technology faster than they're comfortable with

- The retiree who couldn't accept a Meals on Wheels driver role because he only had a flip phone and couldn't fill out the online application

- How AI designed the Strut Your Mutt 5K fundraiser flyer when Amy's team had no graphic designer on staff

- The family password rule that protects seniors from deepfake scam calls and voice cloning

- ChatGPT, Claude, and Perplexity recommendations for older adults learning to use AI tools safely

The senior tech gap isn't going away, but the nonprofits serving aging adults don't need a tech budget to start helping people on either side of it.

About Amy Wood:

Director of Operations at Tippecanoe Senior Services in Lafayette, Indiana, overseeing Meals on Wheels, AniMeals, the senior center, the SHARP home repair program, and a newly merged caregiver companion program. Previously spent 14 years at Greater Lafayette United Way.

https://tippseniorservices.org/

https://www.linkedin.com/in/amy-wood-42435290/

Tools and Resources Mentioned:

Tippecanoe Senior Services → https://tippseniorservices.org/

Strut Your Mutt 5K, May 30 at 9 AM, John Dennis Wellness Center → https://www.zeffy.com/en-US/ticketing/strut-your-mutt-2

ChatGPT → https://chatgpt.com

How Nonprofits Can Use ChatGPT → [CitizenAI blog post TBD]

Claude → https://claude.ai

How Nonprofits Can Use Claude → [CitizenAI blog post TBD]

Perplexity → https://www.perplexity.ai

Brought to you by CitizenAI → https://www.mycitizen.ai/

[Capacity Overload landing page URL TBD]

Oliver Belanger, Chief Operating Officer → [email protected] | https://www.linkedin.com/in/oliverbelanger/

Jason Padgett, Director of Partnerships and Growth → [email protected] | https://www.linkedin.com/in/jason-grant-padgett/

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