In this episode of The Underwriting Intelligence Podcast, Amrit sits down with Kevin Hicks, AI Transformation and Service Delivery Executive at Capgemini and former AI leader at AIG, to explore how artificial intelligence is fundamentally reshaping insurance operations, technology strategy, and enterprise decision-making.

Drawing on decades of experience leading large-scale technology transformation inside some of the world’s biggest insurance organizations, Kevin shares a practical and deeply insightful perspective on where AI is already delivering value today and where the industry is still underestimating the scale of change ahead. From workflow acceleration and legacy modernization to AI agents, organizational redesign, and the future of outsourcing, the conversation dives deep into how insurers can move from experimentation to real operational transformation.

In this episode, Amrit and Kevin dive into:

• Why AI is becoming a “work capacity creator” for insurance organizations
• How workflow acceleration and cycle-time optimization are changing enterprise operations
• Why legacy modernization is actually in sight for the first time
• How insurers should rethink outsourcing, partnerships, and internal capabilities in an AI-driven world
• Why successful AI adoption requires both top-down leadership and bottom-up experimentation

Whether you’re an insurer, technology executive, founder, or transformation leader, this episode offers a sharp and highly practical look at how AI is redefining the operating model of insurance and what organizations must do now to stay ahead.