Post-pandemic, our industry finds itself at an inflection point, attempting to determine what was a “pivot” and what has become an evolutionary change. Technology played a critical role in restaurants overcoming the limitations of social distancing and a lack of indoor dining, but what do diners expect from us today? In this episode, Shaun de Vries and Josh Kopel discuss the prevalence of QR codes within the modern dining experience and how restaurants can use them to improve their customer service.

For more information on Shaun and his company, visit https://www.openpantryconsulting.com/.

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Restaurant Marketing School is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

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