In this episode, we chat with Jessica Lawshe, a seasoned expert in leveraging chatbot technology for enhanced customer experiences and business efficiency. From defining chatbots to exploring their practical applications in industries like manufacturing, trade shows, and beyond, Jessica breaks down how businesses can use these tools to improve operations, engage customers, and even create new opportunities.

PACK EXPO East returns to Philly in February 2026. It’s your east coast connection for packaging and processing solutions.  Be there to catch up on the latest industry advances, connect with suppliers and land on the right solutions for your entire production line—from automation and sustainability to e-commerce and much more.  Register today at packexpoeast.com.

Register for PACK EXPO East today!