Jess and Inge talk about how scheduling works at the office. They break down and detail “the shpeal” they give to people about how appointments are booked.

Tune in to the end of the podcast to hear what Inge said when she didn’t know Jess was recording. 

-Just keep calling. Yes, it’s annoying. 

-Office hours, 9-5 baby. 

-Same-day appointments: Keepin it fair. Pros and cons. 

-Mini triage- why do you need to see the doc and why do we want to know?

-Pre-booked appointments and who gets em. 

Honey-do list:

-Do wait until a later hour to call with questions or about results. 

-Do be prepared for a mini phone triage. 

-Do have an open mind and heart – the staff does want to help you. 

-Do politely and respectfully explain your situation to the staff to see if there is anything they can do.