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Right now every CIO seems to be talking about the customer experience (CX).
What CIOs have been told is that if you don’t get customer experience right, you may leave yourself vulnerable to competitors who do. However, CIOs who focus only or mostly on customers are forgetting something just as important: the employee experience (EX) . The basic formula is: You can’t have customers that are happier than your employees no matter how well you understand the importance of information technology.
Here’s how CIOs can fall short of providing employee-facing technology that helps rather than hurts productivity, morale and the bottom line.
Right now every CIO seems to be talking about the customer experience (CX).
What CIOs have been told is that if you don’t get customer experience right, you may leave yourself vulnerable to competitors who do. However, CIOs who focus only or mostly on customers are forgetting something just as important: the employee experience (EX) . The basic formula is: You can’t have customers that are happier than your employees no matter how well you understand the importance of information technology.
Here’s how CIOs can fall short of providing employee-facing technology that helps rather than hurts productivity, morale and the bottom line.