The Accidental Successful CIO

How Are CIOs Failing Their Business Users?


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Right now every CIO seems to be talking about the customer experience (CX). 

What CIOs have been told is that if you don’t get customer  experience right, you may leave yourself vulnerable to competitors who  do. However, CIOs who focus only or mostly on customers are forgetting  something just as important: the employee experience (EX) .  The basic formula is: You can’t have customers that are happier than  your employees no matter how well you understand the importance of  information technology. 

Here’s how CIOs can fall short of providing  employee-facing technology that helps rather than hurts productivity, morale and the bottom line.

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The Accidental Successful CIOBy Jim Anderson