Do you put things right when they go wrong? Do you take the time and effort to make sure you have solved your customer’s problem?

Gordon shares the importance of building credibility in this episode and explains what you can do when things go wrong. It’s much easier to walk away but it’s a great opportunity to maintain and build credibility - if you respond in the right way.

Everyone makes mistakes and inevitably things will go wrong but if you follow Gordon’s advice you can move forward in a positive way and potentially move your business to the next level.

 

KEY TAKEAWAYS

• It’s important whatever your business to build credibility, it’s very difficult to sell any product or service before you have built some level of credibility.
• It can take a long time to build good credibility but it can be lost in an instant.
• Whatever your business is you have a number of opportunities to build credibility and this can be done even when something has gone wrong, your response, next steps and putting it right can continue to build your credibility.
• It can be a temptation when things go wrong to accept it but it is an opportunity to prove to the customer that you can put it right and they made a good decision placing the work or buying from you in the first place.
• If you don’t take action it’s not only the direct business that is lost. That person will share with their family and colleagues and potentially you will lose out on other business.
• Even if it’s not your fault putting it right is key to maintaining credibility and the opportunity for potential work in the future.
• It’s easier to just move on to the next deal but taking the time to put things right will make your business grow even faster with a good reputation.
• A reputation can grow the most when something goes wrong and you take the time to put it right
• Responsibility and ownership are core characteristics of a good entrepreneur
• everybody makes mistakes and things do go wrong but if you take ownership and respond positively to solve the problem, making things right for your customer then your credibility is maintained and can grow.

 

BEST MOMENTS

‘If you set an example of ownership around challenges then your employees will follow your lead’

‘If you are an unknown quantity then you are starting from a base of no credibility. If you want someone’s business you need to spend time building a relationship’

‘Control what you can control and fix what you can to make it right for your customer’

 

VALUABLE RESOURCES

The Property Entrepreneur Podcast

 

ABOUT THE HOST

Welcome to the Property Entrepreneur Podcast. We don’t know about you, but we’re fed up of being broke and relying on exchanging time for money working for others. Join Gordon Done on his journey to becoming a full-time property investor. You’ll get a no holds barred introduction to property entrepreneurship.

It doesn’t matter if you’re completely new to property or you’ve been working in property for years; we’ll give you the tools you need to create a mindset for success. We’ll help you avoid any mistakes we make along the way while giving you the blueprint to any successes we achieve.

Join us on our journey to becoming professional property investors and learn how you too can become financially free through property entrepreneurship.

 

“Financially free…Brick by Brick”

 

CONTACT METHOD

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