Are your patients being served if they have hearing loss? In this episode, you will hear about Teresa Barnes, RN experience at Scripps Urgent Care as a person with the disability of hearing loss. As a former ED Manager, I observed a gray-haired woman with a hearing loss have to share her personal information with the entire waiting room, plus probably experienced embarrassment by not being able to hear to answer the check-in questions, being "yelled at" as this was the approach the Scripps employee chose to use. Listen to this Sound Advice: Hearing Friendly Business Podcast to hear how hospitals and private medical offices can improve their services and what rights you have as a person with a hearing loss disability.