Artificial intelligence is not just a buzzword — it is already operating in banking, even if customers don’t recognize it. From chatbots giving budgeting tips to fraud monitoring systems noticing anomalous activity on your debit card, AI is all around us in financial services, and it’s getting better and smarter. Raghu Rajah, VP of digital banking — engineering & product management at NCR’s Digital Insight unit, has been on the forefront of AI for years. He joined INV Unfiltered to tell us where he sees the industry now, and where it is headed. Rajah notes that while AI will make some jobs redundant, it will create many more new jobs, and enhance existing jobs.