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How Associations Are Using AI To Deliver Knowledge
In this episode of Association Rockstars, hear how NSTA’s “Atom” and ISA’s “Mimo” are reducing support tickets, driving engagement, and redefining digital service for associations. Host Lowell Aplebaum (CEO, Vista Cova) talks with two IT leaders who launched AI-powered knowledge assistants that are transforming how their members find answers, access resources, and connect with their organizations.
What you’ll learn in this conversation:
How NSTA’s “Atom” and ISA’s “Mimo” chatbots are reducing support tickets, improving search, and driving member engagement.
Real-world strategies for launching AI in associations — from board buy-in to cross-team collaboration.
Lessons learned on data accuracy, feedback loops, and balancing innovation with member trust.
How AI-powered tools can support both staff efficiency and member value.
Key considerations for ethics, sustainability, and future AI adoption in associations.
During the session, this recently released guide to facilitate strategic conversations about AI implementation within your organization was distributed. Thank you to the authors, Tori Miller Liu, Thad Lurie, and Alex Mouw, for providing it to share. https://myaiim.app.box.com/s/24by1fnuqojb14lxz1uk887ji29vmmb6
Whether you’re an association executive, IT professional, or membership leader, this episode shows how AI can boost member experience without sacrificing the human touch.
More about our guests:
Chip Flater, Director of Information Technology at the National Science Teaching Association (NSTA). A mission-driven IT leader with 20+ years of experience, Chip has held leadership roles at the American Counseling Association, American Correctional Association, and National Restaurant Association. He holds a Master of Information Technology and is a three-time recipient of DCA Live’s Association Technology & Innovation Leader Award.
Jason Wampler, Managing Director of IT for the International Society of Automation (ISA). With 25 years in nonprofit and association technology, Jason holds AIMP, AAiP, and CAE certifications. Under his leadership, ISA received the 2025 Gold TRENDY Award for Best Product Launch for their AI-powered knowledge assistant, MIMO.
Stay in the loop for future Association Rockstars episodes at associationrockstars.com.
Host and Founder: Lowell Aplebaum - CEO & Strategy Catalyst at Vista Cova
Producer and Operations: Amy Hager - Strategy Advisor at Vista Cova
Video and Audio Editing: Savannah Bragg
Music: Slow Burn by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song...
License: http://creativecommons.org/licenses/b...
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By Lowell Aplebaum
5
44 ratings
In this episode of Association Rockstars, hear how NSTA’s “Atom” and ISA’s “Mimo” are reducing support tickets, driving engagement, and redefining digital service for associations. Host Lowell Aplebaum (CEO, Vista Cova) talks with two IT leaders who launched AI-powered knowledge assistants that are transforming how their members find answers, access resources, and connect with their organizations.
What you’ll learn in this conversation:
How NSTA’s “Atom” and ISA’s “Mimo” chatbots are reducing support tickets, improving search, and driving member engagement.
Real-world strategies for launching AI in associations — from board buy-in to cross-team collaboration.
Lessons learned on data accuracy, feedback loops, and balancing innovation with member trust.
How AI-powered tools can support both staff efficiency and member value.
Key considerations for ethics, sustainability, and future AI adoption in associations.
During the session, this recently released guide to facilitate strategic conversations about AI implementation within your organization was distributed. Thank you to the authors, Tori Miller Liu, Thad Lurie, and Alex Mouw, for providing it to share. https://myaiim.app.box.com/s/24by1fnuqojb14lxz1uk887ji29vmmb6
Whether you’re an association executive, IT professional, or membership leader, this episode shows how AI can boost member experience without sacrificing the human touch.
More about our guests:
Chip Flater, Director of Information Technology at the National Science Teaching Association (NSTA). A mission-driven IT leader with 20+ years of experience, Chip has held leadership roles at the American Counseling Association, American Correctional Association, and National Restaurant Association. He holds a Master of Information Technology and is a three-time recipient of DCA Live’s Association Technology & Innovation Leader Award.
Jason Wampler, Managing Director of IT for the International Society of Automation (ISA). With 25 years in nonprofit and association technology, Jason holds AIMP, AAiP, and CAE certifications. Under his leadership, ISA received the 2025 Gold TRENDY Award for Best Product Launch for their AI-powered knowledge assistant, MIMO.
Stay in the loop for future Association Rockstars episodes at associationrockstars.com.
Host and Founder: Lowell Aplebaum - CEO & Strategy Catalyst at Vista Cova
Producer and Operations: Amy Hager - Strategy Advisor at Vista Cova
Video and Audio Editing: Savannah Bragg
Music: Slow Burn by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song...
License: http://creativecommons.org/licenses/b...