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How Big Brands are Transforming their Customer and Digital Experience with Knowledge Management
In this episode we have taken a break from our regular podcast series to bring you an extend session from the recent "How Big Brands are Transforming their Customer and Digital Experience with Knowledge Management" Hosted by Sharan Melamed of Matchboard. This session features commentary from both AGL and BMW discussing their transformational journeys in deploying Knowledge Management and the benefits gained since the deployment.
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By Verint Asia Pacific: CX | Customer Engagement | Contact Centre, Martyn RiddleIn this episode we have taken a break from our regular podcast series to bring you an extend session from the recent "How Big Brands are Transforming their Customer and Digital Experience with Knowledge Management" Hosted by Sharan Melamed of Matchboard. This session features commentary from both AGL and BMW discussing their transformational journeys in deploying Knowledge Management and the benefits gained since the deployment.