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Blockchain, Crypto, NFTs, Bitcoin.

These are not just technologies to be ignored as passing fads.  There is a wave that is coming to the call center and to CX that you need to know about, you cannot put your head in the sand and hope it goes away.

In this episode, we talk specifically about the role of blockchain in how call centers and service centers will operate in the near future.  We discuss the changes that are coming to sending/receiving payments, sending/receiving products, smart contracts, customer record keeping, PCI, and data security all because of blockchain technology.

It's coming, if you are a call center leader, you need to start to get yourself informed, hopefully, this is your start. 

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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel