The pandemic blew up traditional quick serve restaurant training — and the smartest leaders didn’t rebuild the old model, they reinvented it.

Ashley Helkenn, Sr. Director of Training at Bonchon Korean Fried Chicken, has led that charge with fresh approaches shaped by her career at Dickey’s, Macaroni Grill, and Bahama Breeze.

In this episode, she unpacks what’s changed for good, the new skills frontline leaders need to thrive, and how to create training programs that are faster, stickier, and built for today’s quick serve restaurant realities.