The sector we’re taking a look at today is very unique, in that many of our audience have probably engaged with an outsourced communications provider without even knowing. 

This is especially true for international supplier Moneypenny, which handles over 20 million calls and live chats for its client base of 21,000 businesses. 

To learn more about the benefits of using this model, and how it can boost the productivity of your brand, we’ve sat down with Eric Schurke, CEO North America for Moneypenny. 

Eric has been in the answering service game for upward of 17 years, making him the perfect expert to speak to about how this segment is changing the game for franchise brands across the board. 

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This episode of the Global Franchise Podcast is brought to you by BrightStar Care, a private-duty home care and medical staffing franchise, with prime territories available nationwide, and five revenue streams for uncapped earning potential. For more information, visit www.brightstarfranchising.com.