Jesse Friedman continues his conversation with Konrad Keck about AI in hosting support. They discuss how AI can enhance support teams rather than replacing them, why forcing customers through AI chatbots creates frustration, and how hosting companies should measure success by customer time saved instead of just cost reduction. They also explore Web Hosting Today and innovation opportunities in the hosting industry.

• PanelAlpha
• ModulesGarden
• Konrad on LinkedIn
• Episode with Tom Fanelli from Convesio 
• Episode with Oliver

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