Serena Bhandari joins Martin Newman to discuss her experiences around having Tourette’s syndrome, and how stores and restaurants can make sure that staff can assist customers with ‘invisible’ disabilities.

How can brands engage better with customers with ‘invisible’ disabilities?

Consumer Focus is a one to one discussion between Martin Newman and industry leaders from a range of sectors, backgrounds and channels, championing what businesses, councils and technology experts should be doing to create a customer centric landscape in consumer facing businesses.Released once a fortnight, Martin Newman, Founder of the Customer First Group and customer experience expert, brings the latest of customer concerns to you in this podcast.

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How can brands engage better with customers with ‘invisible’ disabilities?

How can brands engage better with customers with ‘invisible’ disabilities?