In this episode, Martin is joined by CEO of The Big Issue Foundation, Stephen Robertson, to discuss what charities can do to support staff and volunteers in developing great customer experiences.

How can charities help the community and deliver great customer service?

Consumer Focus is a one to one discussion between Martin Newman and industry leaders from a range of sectors, backgrounds and channels, championing what businesses, councils and technology experts should be doing to create a customer centric landscape in consumer facing businesses.Released once a fortnight, Martin Newman, Founder of the Customer First Group and customer experience expert, brings the latest of customer concerns to you in this podcast.

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How can charities help the community and deliver great customer service?

How can charities help the community and deliver great customer service?