Let’s face it: our companies are not in business just to keep the IT  department up and running. 

Rather, it’s really the other way around. The IT department exists to help the company stay up and be successful using the importance of information technology. Of course we keep the  company’s critical applications up and running and we spend our time  crunching all of the data that has been collected, but what else should  we be doing? The answer is actually fairly simple: help the company to  get more customers. 

One way that we can go about doing this is by harnessing the power of artificial intelligence (AI).