When you were a kid, did you have somebody get upset at you for not cleaning your room? Today, I want you to think about, is your store really clean. And I mean the bathroom, I mean under the racks, I mean the windows of all the scotch tape there from the holidays, you name it because a clean store makes all the difference. One of the ways I always start new employees is to train them on how to clean the bathroom. I know that sounds really bad, but here's the thing. Everybody uses it. If they use it and they clean it, then they respect it, and then you also don't have a system of, "Oh well, we don't clean the bathroom, we're prima donnas or we don't have to sort or take out or any number of things." Quite simply, then everybody understands that we're all responsible for the store's cleanliness. Today again, everyone respects cleaning, when they're a part of it.

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