The high cost associated with poor listening skills is estimated at 60% of all management problems and we misinterpret or change 70 to 90% of what we hear. Listening is the gateway to influencing collaboration, engagement, and trust in virtual sessions. With me on my show is Joel Silverstone (Effective Communication Expert, Podcast "This Feels Right") and we are going to discuss the intriguing questions on how listening for accuracy, and NOT your assumptions will change the flow of conversations and what we can do in a virtual setting?