Paul offers suggestions to help bridge the divide between sales and operations to serve customers better.

Show Notes

As an organization, from the shop floor to the top floor, follow this bedrock philosophy: “Do more of that which adds value and less of that which adds little or no value.” 

Conduct a “field day” with your counterpart in operations. You need to understand what he or she deals with day to day.

What can you do to make operations’ lives easier? Remember, the more good you give, the more you get. And most importantly, the customer experience will be that much better for it.

The more closely you connect your operations team to the customer, the more likely they are to go above and beyond to serve that customer better.

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